Sales & Aftersales

One of the key aspects of our dealership work has always been to work with and develop key frontline staff and processes.

We have an extensive range of programmes that can be tailor-made to suit our clients’ needs, achieve dealer standards and to meet manufacturers’ requirements.

SalesFull Sales Process training from Trainee to experienced Sales Advisor.Sales Refresher courses.Telephone SkillsProactive selling
 
Aftersales
We have a well proven programme offering three levels of Customer Advisor training from a new starter to a Senior Customer Advisor/SupervisorIncreased profit through "up sell" and rebooking processes.Efficiency & Utilisation monitoring and improvement.Enhanced profit through effective workshop loading.Telephone Techniques for the Service/Parts Advisors.Selling not serving for increased profit for Service/Parts Advisors.Understanding the role of the Workshop Controller.General Customer handling skills for CSI improvement.